Privacy Policy

Last updated: July 14, 2026

Smokers Abbey respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.smokersabbey.com/, purchase products, submit a form, join our mailing list, create an account, or otherwise interact with us online.

By using this website, you acknowledge the practices described in this Privacy Policy.

Who We Are

This website is operated by Smokers Abbey.

Smokers Abbey
604 Gallatin Avenue, Suite 102
Nashville, Tennessee 37206
United States

Website: https://www.smokersabbey.com/

For privacy-related questions or requests, please use our contact page.

Information We Collect

Depending on how you use the website, we may collect the following categories of information:

  • Contact information: such as your name, email address, telephone number, billing address, shipping address, and any information you submit through a contact form.
  • Account information: such as your username, account preferences, order history, and saved addresses.
  • Order and transaction information: such as products purchased, order totals, payment status, shipping selections, discounts, refunds, and transaction identifiers.
  • Payment information: payment details are processed by our payment service providers. We generally do not receive or store your complete payment-card number.
  • Marketing information: such as your email address, subscription status, communication preferences, and interactions with marketing emails.
  • Technical information: such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an IP address, and website activity.
  • Communications: information contained in messages, form submissions, customer-service requests, reviews, or other communications you send to us.

How We Collect Information

We collect information:

  • directly from you when you place an order, create an account, subscribe to email, submit a form, or contact us;
  • automatically through cookies, server logs, analytics tools, security tools, and similar technologies; and
  • from service providers involved in processing payments, fulfilling orders, delivering email, preventing fraud, securing the website, and measuring website performance.

How We Use Your Information

We may use the information we collect to:

  • process, fulfill, ship, and manage orders;
  • process payments, refunds, and transaction disputes;
  • create and administer customer accounts;
  • respond to questions, requests, and customer-service inquiries;
  • send order confirmations, account notices, and other transactional communications;
  • send newsletters, event announcements, promotions, and other marketing communications when permitted;
  • operate, maintain, troubleshoot, and improve the website;
  • understand website traffic and how visitors use the site;
  • detect fraud, malicious activity, spam, and security threats;
  • enforce our policies and protect our rights, customers, personnel, and property;
  • comply with tax, accounting, legal, and regulatory obligations; and
  • complete a business transaction such as a merger, sale, financing, reorganization, or transfer of assets.

Online Orders and WooCommerce

Our online store is powered by WooCommerce. When you shop with us, we may collect information including the products you viewed, your location and IP address, shipping information, account information, and order details.

We use this information to:

  • display products and calculate shipping and taxes;
  • process and fulfill your order;
  • communicate with you about your purchase;
  • prevent fraud and unauthorized transactions;
  • process refunds and resolve disputes; and
  • maintain financial, tax, and business records.

Members of our staff and authorized service providers may access order information when necessary to fulfill orders, provide customer service, administer the website, maintain business records, or perform related duties.

Payment Processing

Online payments may be processed through Clover or another payment processor made available at checkout. Payment processors receive information needed to authorize and process your payment, which may include your name, billing information, transaction amount, payment-card information, device information, and fraud-prevention data.

Payment processors handle your information under their own privacy policies and security practices. Smokers Abbey generally does not store complete payment-card numbers on its website servers.

Shipping, Tax, and Order Fulfillment

We may share information necessary to calculate taxes, obtain shipping rates, create shipping labels, deliver packages, and manage orders with shipping carriers, tax-service providers, WooCommerce service providers, and related fulfillment vendors.

This information may include your name, delivery address, telephone number, email address, order contents, package details, and transaction information.

Contact Forms

When you submit a form through our website, we collect the information entered into that form, along with technical information that may include your IP address, browser information, submission date, and referring page.

We use form submissions to answer inquiries, provide requested services, maintain records, prevent spam, and manage our customer and marketing communications.

Email Marketing

If you subscribe to our mailing list, enter a promotion, or otherwise agree to receive marketing communications, we may send you newsletters, event announcements, product information, and promotional offers.

Our email communications may be delivered through Emma, Mailchimp, or another email-service provider. These providers may process your email address, subscription preferences, and information about email delivery and engagement, such as whether an email was opened or a link was selected.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional messages about an order, account, or request.

Analytics and Google Services

We may use Google services, including Google Analytics and Google Site Kit, to understand website traffic, site performance, visitor interactions, and the effectiveness of our content and marketing.

These services may collect information through cookies and similar technologies, including your IP address, device and browser information, approximate geographic location, referring website, pages visited, links selected, and the time spent on the website.

Google may process this information according to its own privacy policies. Depending on your browser, device, and location, you may be able to restrict analytics cookies through our cookie controls, your browser settings, or tools made available by Google.

Google reCAPTCHA

We may use Google reCAPTCHA to protect forms and other areas of the website from spam, fraud, and automated abuse. reCAPTCHA may collect hardware and software information, IP addresses, browser characteristics, and interaction data and provide that information to Google for security analysis.

Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Website Security

We use security services, which may include Wordfence, to protect the website against unauthorized access, malware, fraud, and other threats.

Security tools may process IP addresses, browser and device information, login attempts, requested URLs, timestamps, and information associated with suspected malicious activity. This information may be compared with security databases or shared with security-service providers as necessary to identify and block threats.

Comments and Reviews

If visitors leave comments or reviews on the website, we collect the information shown in the submission form, along with the visitor’s IP address and browser user-agent string to help detect spam and abuse.

An anonymized string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. The Gravatar service is operated by Automattic. After a comment is approved, a profile image associated with your Gravatar account may be publicly visible with the comment.

Comments or reviews you submit may be displayed publicly. Do not include information in a public submission that you do not want others to see.

Media Uploads

If you upload images to the website, avoid uploading images containing embedded location data, such as EXIF GPS data. Visitors may be able to download publicly available images and extract location information from them.

Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. We and our service providers may use cookies, pixels, local storage, and similar technologies for purposes including:

  • keeping the website and shopping cart operational;
  • remembering account, login, display, and checkout preferences;
  • maintaining website security;
  • measuring traffic and website performance;
  • understanding how visitors use the website;
  • remembering information entered into forms; and
  • supporting marketing and embedded third-party content.

Comment Cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies so that you do not need to enter the information again when leaving another comment. These cookies generally last for one year.

Login and Account Cookies

If you visit a login page, WordPress may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no directly identifying account information and is normally discarded when you close your browser.

When you log in, WordPress may set cookies to save your login information and screen-display preferences. Login cookies generally last for two days, screen-option cookies generally last for one year, and selecting “Remember Me” may keep you logged in for approximately two weeks. Logging out removes the login cookies.

Shopping Cookies

WooCommerce may use cookies or similar storage to remember shopping-cart contents, maintain a customer session, support checkout, and determine when cart information changes.

Analytics and Third-Party Cookies

Analytics, embedded media, social networks, payment services, spam-prevention services, and other third parties may place or access cookies as described in their own privacy policies.

You may configure your browser to refuse or delete cookies. Blocking necessary cookies may prevent certain features, including account access, shopping carts, and checkout, from functioning properly.

Embedded Content and Social Media

Pages on this website may include embedded videos, maps, images, social-media posts, feeds, or other content from third-party websites. Embedded content generally behaves as though you visited the third-party website directly.

These third parties may collect information about you, place cookies, use tracking technologies, and monitor your interaction with embedded content. This may include linking your activity to an account you maintain with that third party when you are logged in.

Third-party content may include services operated by Instagram, Facebook, Google, YouTube, or other platforms. Their collection and use of information are governed by their respective privacy policies.

Who We Share Information With

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • website hosting, maintenance, and technical-service providers;
  • payment processors and fraud-prevention providers;
  • shipping carriers and order-fulfillment providers;
  • tax-calculation, accounting, and business-administration providers;
  • email-delivery and marketing-service providers;
  • analytics and website-performance providers;
  • spam-prevention, cybersecurity, and website-protection providers;
  • professional advisers, including accountants, attorneys, insurers, and auditors;
  • government bodies, regulators, courts, or law-enforcement agencies when legally required; and
  • buyers, investors, lenders, or advisers involved in a proposed or completed business transaction.

If you request a password reset, your IP address may be included in or associated with the reset email.

We do not sell personal information for money. Certain analytics, advertising, or social-media technologies may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money changes hands. Where legally required, we will provide applicable notices or choices concerning those activities.

How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, administer accounts, fulfill orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information:

  • Order and transaction records may be retained for the period required for accounting, tax, legal, fraud-prevention, and business-record purposes.
  • Account information may be retained while an account remains active and for a reasonable period afterward.
  • Contact-form submissions and customer-service communications may be retained as needed to respond to requests and maintain business records.
  • Mailing-list information may be retained until you unsubscribe or request deletion, subject to limited suppression records used to honor your opt-out.
  • Security logs may be retained for a period determined by our security needs and service-provider settings.
  • Comments and their metadata may be retained indefinitely so that follow-up comments can be recognized and approved and the public discussion can be maintained.

Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • request access to personal information we maintain about you;
  • request correction of inaccurate personal information;
  • request deletion of certain personal information;
  • request a portable copy of certain information;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • object to or restrict certain uses of information; or
  • appeal the denial of a privacy request where applicable law provides that right.

If you have an account or have submitted comments, you may request an exported file of certain personal information associated with you. You may also request deletion of eligible personal information. These rights do not require us to delete information that we must retain for legal, security, tax, accounting, fraud-prevention, contractual, or administrative purposes.

To submit a privacy request, use our contact form and clearly state that your message concerns a privacy request. We may need to verify your identity before completing the request.

You may opt out of promotional email at any time by selecting the unsubscribe link in the email.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal. We will honor legally recognized browser-based opt-out signals where required by applicable law and supported by our website technology.

Children’s Privacy

This website and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized account activity.

International Data Processing

Some service providers may process or store information outside your state, province, or country. Privacy and data-protection laws in those locations may differ from those where you live.

Third-Party Websites

Our website may link to websites or services that we do not operate. We are not responsible for the content, security, or privacy practices of third-party websites. Review the privacy policy of any third-party service before providing information to it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, service providers, business practices, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

Contact Us

Questions or requests concerning this Privacy Policy may be submitted through our contact page or mailed to:

Smokers Abbey
Attn: Privacy Request
604 Gallatin Avenue, Suite 102
Nashville, Tennessee 37206
United States