Last updated: October 14, 2026
This policy applies to physical products ordered through SmokersAbbey.com.
When your order ships
Orders ship within two business days via the United States Postal Service (USPS). Business days are Monday through Friday, excluding postal holidays. This is our dispatch timeframe: the time from placing your order until it is handed to USPS, rather than the date it arrives at your door.
Orders must have approved payment, completed age verification where required, and a valid eligible delivery address. If a verification issue or unavailable item prevents shipment within the stated timeframe, we will contact you with the issue, an updated shipment estimate when available, and the option to cancel the unshipped portion for a refund.
Delivery after dispatch
USPS transit time is additional to the two-business-day dispatch timeframe. Delivery varies by the USPS service, destination, postal holidays, weather, and carrier conditions. Any carrier delivery estimate provided with your shipment is an estimate, rather than a guaranteed arrival date. For time-sensitive orders, call us before purchasing so we can discuss available options.
Shipping destinations and restrictions
We ship to eligible addresses within the United States. Available shipping methods and charges are displayed at checkout for your address. Certain products or destinations may be restricted by law or carrier rules, and an address being accepted by the checkout form does not override those restrictions. We do not ship tobacco products to anyone under 21 years old. Orders may be declined or canceled if we cannot verify eligibility or lawfully deliver the products.
Shipping charges and currency
Shipping charges and applicable taxes are shown at checkout before you submit your order. All prices and payments are in United States dollars (USD). Any free-shipping offer is subject to the eligibility and method stated with that offer.
Shipment information and delivery address
Please check your shipping address and contact information carefully before ordering. Contact us promptly if you need a correction; changes may no longer be possible after dispatch. When tracking information is available, use it to follow USPS delivery progress. Contact us if you need help locating your shipment information.
Delayed or unavailable orders
If we cannot ship within the promised timeframe, we will notify you and give you the option to agree to a revised shipping date or cancel the unshipped items for a prompt refund. We will not substitute a different product without your agreement. If an item cannot be fulfilled, we will cancel it and refund the applicable amount.
Missing, damaged, or incorrect shipments
If tracking shows an unexpected delay or a package you cannot locate, contact us with your order number so we can help investigate. For damaged, defective, incomplete, or incorrect orders, contact us within seven days after delivery and retain the products, packaging, and shipping label. Include photos when applicable. Our Returns and Refund Policy explains the review, replacement, and refund process.
Refused or undeliverable shipments are handled under that policy. Please obtain return authorization before mailing any product back to us.
Contact Smokers Abbey
For shipping or online-order assistance, call (615) 678-8458 or use our contact page.
Smokers Abbey
604 Gallatin Avenue, Suite 102
Nashville, TN 37206
United States
Phone: (615) 678-8458